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Judith Hurwitz' prescription for good marketing of complex technologies

Judith Hurwitz in her newsletter offers the following useful guidelines for good marketing of complex technologies:

  1. Never, never reduce your product category or your product names into a set of acronyms. Use your time to explain your value without resorting to short cuts.
  2. Focus on customer benefit.  I can’t tell you how many times I have to ask vendors what problems a technology solves for its customers.  What is the benefit?  Once a customer implements a technology how does the organization change? Is the company better able to serve its own customers?
  3. Stay away from clichés.  While you may be very sincere in talking about your focus on people, process, and technology – the phrase is so over-used that it loses it meaning. 
  4. Find a way to make your customer a hero.  The best marketing programs I have seen have a hidden agenda.  If your product can be designed and marketed to ensure that your customer gets a promotion because of the success of your technology, they will follow you to the end of the earth and tell everyone they meet that they must use your technology. PowerSoft is the best example that I remember.  The PowerSoft graphical user environment was not the most sophisticated product in terms of architecture but it was able to turn a COBOL programmer with no future into a client/server guru. Now, that’s successful marketing!

Video of Cerf/Farber Net Neutrality Debate

The video of the debate on Net Neutrality between Vint Cerf and Dave Farber, moderated by Carl Malamud, is now available, courtesy of Lauren Weinstein.

 

The exchange between Vint and Dave is not a debate between them so much as a discussion of the debate that has been taking place in the media.  These two actually agree on a lot and took the trouble to explain the controversy in a way that provides more light than heat.

Central Kitchen

Central_kitchen

Years ago, when I was a student in Cambridge, Central Square was not nearly as fashionable as its neighbor to the north.  Now that Harvard Square has become a clone of every other upscale shopping mall, Central Square remains unique.  It doesn't hurt that the mediocre pizza joints and ethnic eateries have been supplemented by some serious restaurants, such as the Central Kitchen.  We managed to get a table there at the last minute on a Saturday night, which is often a problem in Boston, even during the quiet months of July and August.

We started with a few peel-and-eat shrimp ($3/each) and an assortment of oysters ($2.50/each), including Wellfleets, Duxburies, and Whitecaps, all from Massachusetts.  Delicious.

We followed with the Striped Bass with a salsa of sweet potatos and fava beans ($24), and mussels with aioli.  ($12)

We washed it down with A bottle of Valdinera Arneis ($36).

Central_kitchen_lighting

Central Square sure has improved.

Central Kitchen
567 Mass. Ave.
Cambridge, MA  02139
617-491-5599
www.centralkitchen.tv
Reservations Accepted
Parking lot behind building

ReplayTV is Back

Remember ReplayTV?  It was earlier and more functional than TiVo albeit less polished, but got into trouble with the TV netowkrs over a feature that automatically skipped commercials.  They stopped selling set top boxes last year and are now about to re-release as a software-only product.

From the press release:

ReplayTV PC Edition will be offered with a free 30-day trial download at ReplayTV.com. It can be purchased for $99.95, which includes one year of ReplayTV Electronic Program Guide service for the PC Edition (annual fee thereafter: $19.95 per year).

ReplayTV PC Edition will also be bundled in the box with select Hauppauge WinTV/PVR tuner cards, also with a free 30-day trial.  ReplayTV PC Edition is compatible with select Hauppauge WinTV PVR tuner cards and uses Hauppauge’s remote control and set-top box IR blaster, and is compatible with terrestrial antenna, most analog cable and select digital cable and satellite set-top boxes.

ReplayTV PC Edition Companion (one ReplayTV PC Edition Companion required for each additional PC to access the ReplayTV PC Edition) will also be available for purchase at ReplayTV.com with a price of $49.95 each.

Availability is expected in September 2006.


More Jon Stewart on Net Neutrality

This aired on July 19, 2006 and features John Hodgman.

One exchange expresses the issue quite succinctly: 

Hodgman: Point is, with Net Neutrality, all of these packets, whether they come from a big company or just a single citizen are treated the exact same way.
Stewart: So, so, so what's the debate?  That actually seems quite fair.
Hodgman: Yes, almost too fair.  It's as though the richer companies get no advantage at all.

Later he illustrates the point by showing what happens to a packet from a less-favored source:

Hodgman

The Great Debate on Net Neutrality

Carl Malamud recently moderated a debate between Vint Cerf and Dave Farber on the topic of Net Neutrality.   It will be broadcast on CSPAN this Saturday, July 22, at 6:30 pm EST.  In the meantime, you can hear the audio here.

Meet ASAP

Experimenting with Video Podcasting.

Here's an MPEG4 clip of the Meet As Soon As Present feature of Convoq ASAP.



 

To subcribe to my podcasts, click here.

Skype Cracked

Charlie Paglee, CEO of Vozin Communications reports that a Chinese firm (reported by MarketWatch to be Hanzen Corporation) has successfully reverse-engineered the Skype protocol and has demonstrated interoperability with the Skype network.  The comes shortly after two French researchers presented a paper on how Skype obfuscates the code and network protocols.

None of this is necessarily an immediate financial problem for Skype, since much of the service is free anyway, but it does raise some potentially troubling security concerns, since the Skype client is installed on millions of computers and apparently trusts other clients who "speak Skype."

Of course there has yet to be a public demonstration...

Jon Stewart on Net Neutrality

Pipes

Aired July 12, 2006.

Jon Stewart's hilarious (as usual) take on the recent Congressional hearings on Network Neutrality and Internet gambling.

These guys must work pretty hard to come up with such well-written stuff every day.

Click on the image to play at YouTube.  Also available at the Comedy Central website, although last time I tried it didn't stream nearly as well as YouTube.

Future of Television

Tv1

This morning, the Massachusetts Innovation & Technology Exchange (MITX) presented a panel discussion as part of its Digital Marketing Series on The Future of Television.  Speaking were (left to right in the photos):
Matthew Emans, VP Product Management, Navic Networks
Brent Simon, Product Manager, On-demand Applications, Verizon FIOS
David Weinberger
(moderator), Fellow, Harvard Berkman Center for Internet and Society
Adam Berrey, VP, Marketing and Strategy, Brightcove
Peter Kim, Senior Analyst, Forrester Research

Although conferences on this topic seem to have proliferated lately, there were a number of ideas that were fresh, or at least freshly presented.

Tv2

Dave Weinberger started off by asking the panel if Consumer Generated Media (CGM) were going to displace most of the expensive, professionally-produced content that we conventionally think of as television.  Brent Simon offered that Verizon was happy to give users access to both on its network, but that consumers were going to continue to expect high quality video that was free of the "bumpiness" usually associated with Internet delivery.  The rest of the panel got involved in a long discussion of who would pay for all the expensively produced content in a world where people could fast-forward through commercials, with Dave several times bringing them back to the issue of whether viewers wouldn't really want to watch more stuff of a more grassroots origin.

Brent pointed out that among all the consternation about the fast-forward button, people were losing sight of the other buttons, specifically pause and rewind.  He stated that when he and his fiancee moved into their new, empty apartment they deliberately and repeatedly watched furniture commercials, even in slow motion, and as a result bought lots of stuff.  Matthew, Peter, and Adam talked about how marketers were going to need to find new ways to engage the viewer, such as by offering more interactive experiences and, of course, targeting the advertising to match the viewer's interest.

In the recent Upfronts, advertisers were unwilling to pay for PVR (e.g. TiVo) viewing, but there was a feeling this may change once Nielsen roles out its system for measuring timeshifted viewing.

Someone from NBC mentioned that every production they do has someone on the set whose job is to look for ways the Internet can be used to involve the viewer.

Another hot topic was the role of the networks.  The consensus was that their ownership of the infrastructure would become unimportant, but that they had a continuing role to play as a means of filtering and branding content and as a way of aggregating content for viewers and of aggregating viewers for advertisers.  As Adam pointed out, Brightcove had some specialized channels (such as for target shooters or diabetes patients) which could appeal to equally specialize audiences, but that other content would need to be aggregated into something larger in order to attract advertisers.

A few other tidbits:

  • The big network operators, such as Verizon, expect to support 5,000 to 10,000 hours of Video-on-demand.
  • Mark Cuban was quoted as saying "It's easier to watch TV, than to sit there and do nothing."  [he says in his blog that he was paraphrasing Aaron Spelling who said "TV is the path of least resistance from complete boredom."]

 

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