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I'm not sure how true this is, could be just a rumor, but I've heard that Google is recording all these Goog-411 calls in order to work on its voice technology. Makes sense, but there are some serious privacy considerations here if it's true. And if it is true, they have an obligation to say so publicly so that callers who want to keep their inquiries private can call 1-800-free411 or other free d.a. providers who most certainly would not record any calls.

Christopher Herot

They did say they recorded some calls, but those were for a small number of people who agreed to participate in a study. Of course they do have a lot of disk drives.

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